Frequently Asked Questions
We have put together a list of questions that we frequently receive regarding our products, technical support and other general queries. Use the links below to find what your query relates to, so that we can answer your question most effectively.

About Macmillan
  1. Where does Macmillan operate?
  2. Where are your offices located?
  3. How can I contact my nearest Macmillan representative?
Macmillan English Campus
  1. What is Macmillan English Campus?
  2. How can I get Macmillan English Campus for my institution?
  3. Is MEC available in American English or British English?
  4. What are the minimum system requirements for MEC?
  5. For technical support please click here
Macmillan Practice Online
  1. What is Macmillan Practice Online?
  2. What is the benefit of having Macmillan Practice Online?
  3. What are the minimum system requirements for Macmillan Practice Online?
Technical support for MPO
  1. I can't log in.
  2. I forgot my password.
  3. How do I change my password?
  4. How can I access my course?
  5. How can I access my Markbook/Gradebook?
  6. What are the minimum system requirements?
  7. How do I check if my computer is ready for MPO?
  8. Why was my result not saved in the Markbook/Gradebook?
  9. Why do I see 'Viewed' and not a percentage for certain resources in the Markbook/Gradebook?
  10. Exercises are not displaying correctly.
  11. Exercise does not load.
  12. When I open the Dictionary, my MPO page disappears.
  13. I get a Cookie Error.
  14. I have forgotten to click the log out button and have closed my browser. How can I log back in to MPO?
Soporte técnico para MPO
  1. No puedo entrar a mi MPO.
  2. Olvidé mi clave de acceso.
  3. ¿Cómo puedo cambiar mi clave de acceso?
  4. ¿Cómo puedo acceder a mi programa de estudios?
  5. ¿Cómo puedo acceder a mi Markbook / Gradebook?
  6. ¿Cuáles son los requerimientos mínimos de sistema?
  7. ¿Cómo puedo verificar que mi computadora es compatible con MPO?
  8. ¿Por qué no se registraron mis calificaciones en mi Markbook / Gradebook?
  9. ¿Por qué aparece el mensaje 'Viewed' en vez de un porcentaje para ciertos recursos en el Markbook / Gradebook?
  10. Los recursos no aparecen correctamente en la pantalla.
  11. El recurso no carga correctamente.
  12. Cuando abro el diccionario, la página de mi MPO desaparece.
  13. Aparece un error de cookies.
  14. Olvidé salir de MPO con el botón Logout. ¿Cómo puedo volver a entrar en mi MPO?
Events
  1. Where can I find out about Macmillan events?
  2. How can I download the handouts from the event I attended?
  3. Does Macmillan give certificates of attendance to events?
Online Catalogue
  1. How can I find out what books could be suitable for my course?
  2. Where can I look at the Scope and Sequences for different series?
  3. What kind of information can I find on the online catalogue?
  4. Where can I find out how the Macmillan courses are benchmarked against international standards?
Authors
  1. How can I become a Macmillan author?
  2. Where can I read about the author of the series I am using?
Professional development
  1. What professional development courses does Macmillan offer?
Work with us
  1. What are the current job opportunities at Macmillan?
  2. How can I become a Macmillan author?
  3. I am a service provider. How can I contact you to offer my services?
Where to buy
  1. Where can I buy Macmillan materials?
  2. Where can I find a list of Macmillan distributors?
  3. How can I find out the price of my Macmillan materials?
  4. How can I request the complementary components for the series we have adopted?